Shipping policy
Effective date: 08 June 2026
1. Processing time
- Orders are typically processed within 1–3 business days (excluding weekends and holidays).
2. Shipping rates
- We offer free shipping worldwide.
- Note: Shipping times may vary depending on your location and external factors beyond our control (e.g., custom delays, weather events)
3. Order tracking
- Once your order ships, you will receive a confirmation email with tracking information. Use the provided tracking number on the carrier’s site to view delivery status.
- If tracking is not updating, contact us using the Contact Form or at pebblepalssupport@gmail.com and we will investigate.
4. Address accuracy & changes
- Please enter your shipping address carefully. We are not responsible for items delivered to incorrect addresses provided at checkout.
- If you need to change an address, contact us using the Contact Form or at pebblepalssupport@gmail.com immediately. If the order has already been shipped or entered fulfilment, we may be unable to modify it.
5. Lost, damaged, or stolen packages
- If your package is lost or arrives damaged, contact us using the Contact Form or at pebblepalssupport@gmail.com within 14 days of the estimated delivery date with photos and your order number. We will work with the carrier to resolve the issue and, if applicable, provide a replacement or refund.
- For packages marked delivered but not received, we will investigate; please check with neighbors and your local post office first.
6. Returns & exchanges
- For our return and refund policy and instructions, visit our Returns & Refunds page or contact us using the Contact Form or at pebblepalssupport@gmail.com.
7. Policy changes
- We may update this Shipping Policy; the “Effective date” will reflect the latest changes.